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FAQ's

Orders & Delivery

How do I place an order?

Our website has been designed to make your shopping experience easy with us. You must add your products to the cart that you wish to purchase, once you have finished you must go to your cart and check you are happy with what you are ordering, checkout and you will follow instructions to making a purchase. Please check out our delivery page here for more information on our delivery time frames. Orders can only be placed via our website. You can use Paypal, Credit or Debit and ClearPay. We DO NOT accept bank transfers. Once you have filled in the correct details we will immediately receive your order to start processing for dispatch, in the meantime an order confirmation will be sent to you to confirm your details and purchase that was made through us. Your email will notified with a dispatch confirmation once the parcel has left us. If you are having trouble placing an order you can contact us on our contact page 

Is it possible to add something to my order once it has been placed?

Yes you can add to your order but please make sure you contact us as soon as possible once we have picked and wrapped the order it will no longer be possible.

Can I change my delivery details once I have placed my order?

Only if you contact us immediately, once we have sent a dispatch email and sent you your tracking number we cannot make any changes unfortunately.

I have been charged more than what I have paid for?

If you are an international customer outside of the United Kingdom, you must check currencies before placing an order with us, our company is GBP, so it is up to you to check your currency rate, any other small additional charges may be from your card provider and we are not responsible.

When should I place my order?

If you need a 24 or Next Day delivery you must placing your order before 11am between Monday-Saturday to receive this the next working day. Our dispatch time is 24-48 hours for 2nd class orders excluding weekends.

I am an international customer my parcel has not moved is this normal?

That is absolutely fine, we are fully aware that orders can seem like they are not moving when you are checking through royal mail tracking, this is due to the airmail and delivering to depots, they will be scanned once they have successfully passed the next depot. It does depend on which part of the world your order is going too. We also would like you to know that customs can hold on to parcels for some time, this is just so they can do there security checks and check our CN22 (declaring goods) on what is being passed through their country. Unfortunately we are not liable for the time frame customs take to release your parcel.

I have received faulty/damaged goods, what should I do?

You must contact us immediately, if your item is faulty we must see all the original packaging and the damage of the product, however each case is treated individually. If you have missing items you must show us your entire order exactly how it came, including the external packaging. We cannot proceed without this just incase your order has been tampered with, in this case we will have to open an investigation with the courier. For incorrect items you must send us your order number and a photo of the incorrect items that were sent out via our contact page.

Can I cancel my order?

If you wish to cancel your order please let us know asap to avoid our packers picking and wrapping, if it has been processed by our staff unfortunately it is too late.

Crystals & Products

What does A/AA/AAA Grade or X Quality mean?

We list the crystal quality this way so you can understand which grading we are offering for that particular item, all of our products are A grade +.

Am I recieving what is shown in the photos?

Most of the time yes, we offer a wide variety of photos on each product so you can see what you will averagely be receiving and also the options you could be receiving with specifications. Please check our product descriptions as some may state "shapes and sizes vary and they are sold individually." Others that do not state this are unique products.

Are you able to source crystals or products for me that is not on your website?

Yes we can help! A lot of our customers ask us to shop for them, we can do this for you, please contact us so we can send you further information on sourcing that product for you.

Do you send labels and descriptions for crystals?

At this stage we don't however if you have any special requirements (gifts) please email us and we will do out best to help.

Returns & Other

Do you offer returns?

Our crystals are energetically preserved by us as we put a lot of time, effort and energy into cleansing, preparing and displaying crystals on our website to the second we send them out to you, we accept returns if a product is incorrect or damaged we treat each case different but please feel free to contact us. All divination and other spiritual products can be returned but we do not cover or reimburse postage fees. Products must be returned in the excellent condition. 

My order has not arrived and I want a refund

On the rare occasion we hate to hear about a parcel that may have been lost on the way to you. However we are more than happy to help you, we will always speak with our couriers and if we do not have any luck we will open an investigation. Some parcels may turn up during this time but if it is a lost parcel we will submit a claim against the courier. We can only help customers who have paid for a tracked and covered service. We are not liable for untracked orders as we have provided both options at your own risk.

Where are you based and can I visit you?

We are an online store. But we do attend large UK wellness events which we will always share with our customers. But we do have some very exciting news coming...

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