Frequently Asked Questions
Orders & Payment
What should I do if I want to order?
Our website is designed to make your shopping experience easy with us. We have specifications, crystal details, high quality photos under each item. You may choose from our general listings or sold as seen items. You must add your products and quantities to the cart that you wish to purchase, once you have finished, you must go to your cart and check you are happy with what you are ordering. Follow the page to checkout and you will follow instructions to making a purchase. Please make sure you have checked your personal details and shipping address before submitting.
Can I order by phone?
What happens once I place my order?
I have been over charged?
I would like to use buy now pay later
My order has not gone through
My order is damaged/broken, what do I do?
Returns & Delivery
How does BREXIT effect my order?
Where do you ship?
How long will my order take?
I have an incorrect address
I have an incomplete order and wish to add items?
Missing Item(s) in my order?
I have multiple orders, can you combine them?
I live outside the UK, my item is not moving in transit?
I would like to cancel my order, is this possible?
Do you offer returns?
How do I ship back to you?
My item has not arrived. I would like a refund or a resent package of my goods?
Questions about our crystals?
How many crystals do I receive?All of our descriptions state each sold separately under the specifications tab. This means 1 item per 1 quantity amount. If you are purchasing from our Specimen or Sold as seen range, you will then receive the exact product that is displayed in the photograph.
Indigenous tribes should only use white sage as it is endangered so why do you?We are certified Shamans; we work with Californian white sage as it is a master plant to us, white sage is not endangered when it is sourced from other shamans/native tribes. This means it controlled and reseeded back into the earth. This is the respectful procedure we follow strictly. We use this for our clientele healings, ceremonies and cleansing rituals. It is a vital plant for shamans to use as well as other plants for medicinal and healing purposes.
What does A, AA, AAA and X Quality mean?We list the crystal quality this way so you can understand which grading we are offering for that particular item. Anything under A Quality is considered a low quality stone.
Will I be receiving the items in the photos?Crystals are very unique individually however our Raw and Tumbled Stones are displayed in the widest range we can possibly show you. You may find additional details in our specifications. Items that are listed as "Sold as seen" means you will get that unique item. We now offer small, medium, large and XL in most of our products.
I would like to request something not online, can you source other products?Yes we can help you! A lot of our customers ask us to shop for them as they trust our sources and transparency about our products. You can contact us through our email for further information.
Do you send description cards with crystals?Unfortunately, we don't offer this service at this stage. This is because of the current situation we are in, we do not have the correct facilities to do so. We are hoping to bring something forward in the near future.
here and how are your minerals and crystals sourced? How do you know they are real?We follow a stringent ethical policy, which can be found on our website footer menu. We work with specific suppliers, miners/small family-run businesses. to ensure goods are coming from mother earth; to us and straight to you. Any items that are dyed, enhanced, or artificial will be stated in the description or product title and how. We want you to know what you are buying, so all items are listed with origins, compositions and formulas.
here and how are your minerals and crystals sourced? How do you know they are real?Our team have had many years of experience with identifying genuine or artificial crystals & minerals. If you are unable to run a hardness test feel free to get in touch with us to see if we can offer any advise or support to your concerns, some crystals are difficult to identify via photos/video and we may not guarantee an answer.
Do you have a Physical Store I can Visit?We currently do not have a physical store for you to visit us as we are currently only an Online Store. We may open up a store in the near future, follow our social media pages and sign up for our newsletter to get the latest information about our new products and a notification of if and when we open up a physical store.