We take pride and care when packing orders, we can assure you that you will receive the items in immaculate condition, described as the information provided with photographic evidence on each product and wrapped with careful consideration.
(i) If you have received your order and you are not satisfied with your product we must have photographic evidence and reasons as to why you are not satisfied with your service and we will review each case individually. On most occasions we will ask you to return the item to us within 14 working days. (unless you are returning from Europe & ROW you have up to 30 working days).
(ii) If you have received your order broken or damaged, please send us photographic evidence and we will refund your goods once the item has been returned to us. This will only apply to received goods after purchase, this will not apply to items that have been misuse or damaged by the customer or attempt to return after the 14 day return policy.
Note: please return the item with it's original packaging.
(iii) If you are returning an item to The Mystic Wolf, returns are not paid for by the company.
(iiii) On checkout you have the option to select Standard Shipping or Tracked & Signed for. Please note that if you selected Standard Shipping, we are not liable for any loss of your parcel as this is at your own risk we advice that you use the Tracking service and send us proof of your return. However we will be happy to assist you and get in contact with Royal Mail or the Courier to find out any information regarding your parcel back to us.
(iiiii) If your refund to us has been successful, it can take between 3-5 working days for your monies to reach your account. Return or Dispatch fee will not be refunded.